Built so the bad days are smaller.
A page about everything that could go sideways, and what we've put in place so it usually doesn't. Roll back, cost caps, your data, your code, your way out.
The four things you should know
Roll back any time
Every change is its own version. One click puts you back to the previous one. The bad version doesn't disappear — you can roll forward again if you change your mind.
Caps on AI spend
AI costs are paid to your provider, not us. Set a monthly cap on the provider's site. They enforce it. Worst case: the app stops talking to AI until next month.
Your data is exportable
Download the database whenever you want. Standard SQL format. Move it somewhere else, restore it later, keep a backup on your laptop. Nothing locked in.
Your code is yours
Every project is a real folder of real code. You can download the whole thing, push it to GitHub, run it on a different host. We're not a black box.
Rolling back when something breaks
The most common "oh no" moment: you ask the AI to add a feature, the AI does its thing, and the live site has a new bug. The fix is one click.
Open the project, find Deployments. You'll see a list of every version, newest first. Click "roll back" next to the working version. Within seconds your live URL is back to that version. Visitors who hit the site during the bad window saw a bug; from now on they don't.
Database changes (a new column, say) don't auto-rollback — those are durable on purpose, because deleting columns is irreversible. The AI is conservative about schema changes for this reason. If you need to undo a schema change, ask the AI directly.
Cost containment
Two separate kinds of cost. Worth keeping straight in your head.
Hatchable hosting (predictable)
Free for personal projects. $12/mo flat for unlimited public sites under your account. $39/mo per multi-tenant app — see Sharing & selling for the breakdown. These are flat rates. There's no metering, no surprise bills. You won't get a $9,000 invoice because something on your site got popular overnight.
AI provider spend (capped on their side)
If your app uses AI inside it (a summarizer, a chatbot), you pay the AI provider directly with the API key you set up. We never bill you for tokens, never take a cut.
Every provider lets you set a monthly spending limit. Do this. Start small ($5–$20/mo) and raise it if you actually hit the cap. The worst-case scenario becomes "the app stops doing the AI thing for the rest of the month" — never an unexpected charge. More on keys →
Your reading-log app suddenly gets shared on a forum and a thousand people hit it in an hour. Hatchable side: still flat rate, no surprise. AI side: if you set a $20/mo cap, the AI summary feature stops responding past that, and you get an email. The reading log itself keeps working.
Privacy & data ownership
- Personal projects are private by default. Until you flip the visibility, the URL only works for you and people you've invited. There's no "accidentally public" mode.
- Each project has its own database. No co-tenancy between your apps and other people's. Your reading log can't see someone else's reading log; the worksheet generator a teacher copied from your template can't see your copy.
- We don't read your data to train models. Hatchable doesn't sell or share your apps' data. The AI agent that builds for you sees your prompt and the project's source code; it doesn't browse the database content of your apps.
- You own everything you make. Code, data, schema — yours. We're a hosting service, not a publisher. Terms · Privacy policy.
Exporting your code & data
Code
Open your project's Code tab. There's a download-as-zip button — gives you the whole project as a normal folder of files (HTML, JavaScript, SQL migrations, the works). You can run it elsewhere if you want, push it to GitHub, move it onto a different platform.
Data
The Code tab also has a "download database" button — produces a standard SQL dump file. Restore it into any PostgreSQL database to get your data back somewhere else. Take a backup whenever you feel like it; we don't limit how often.
If you decide Hatchable's not for you, this is your way out — no migration tool needed, no support ticket. Take your stuff and go.
Taking an app down
- Make it private again — flip a public app back to "Personal" and only invitees see it. URL stays the same; strangers stop being able to reach it. Reversible.
- Pause it — coming soon: a one-click "freeze" that stops the app from running but keeps the data intact. Useful for seasonal apps (an event RSVP page) or "I'm not sure if I want this anymore."
- Delete it — gone. Everything: code, database, all versions. There's a 30-day grace window where we keep a backup so we can help if you change your mind, but after that it's truly gone.
Account & billing
- Cancel anytime. No annual contracts, no "talk to sales." Click cancel, the next month doesn't bill, your free-tier projects keep running.
- Closing your account. Settings → Account → Delete account. We confirm, then everything goes — projects, billing history, login. Same 30-day backup window.
- Refunds. If something we did broke your app and we couldn't help you fix it, email us. We're reasonable.
Stuff we won't do
- We won't read your apps' data to train AI. Your data is your data.
- We won't sell your contact list, app data, or usage to third parties.
- We won't lock you into a proprietary stack. The code we generate is JavaScript and SQL — runnable anywhere PostgreSQL runs.
- We won't take a cut of your revenue if you charge users. Want to wire up Stripe and sell access? Go for it. We don't get involved.
- We won't auto-publish anything. Personal stays personal. You flip the visibility yourself, every time.
When something goes wrong
If your app is down, if a deploy got stuck, if the AI is doing something weird and you can't figure out what — email support@hatchable.com. Include your project name and a quick description. Same-day response, often within an hour during business hours.
For status of the platform itself (is Hatchable up right now?), watch the articles page — significant outages get posted there, and to our X/Twitter.
Build with confidence.
You can roll back. You can export. You can leave. The whole point of Hatchable is that you stay because you want to, not because you're stuck.
Start building →