Live Chat

H by Hatchable

A chat bubble for your site. It answers from your docs, humans one click away.

Live Chat

A visitor lands on your pricing page with one question standing between them and signing up. There is no fast way to ask it. They open a contact form, decide it is not worth the wait, and close the tab.

Live Chat puts a chat bubble on any page with one script tag. It answers instantly from your own help articles, and only from what you actually wrote, so it never makes things up. When it cannot help, it hands off to you.

The handoff is the good part. Your team gets an email, your reply lands back in the visitor's chat, and if they already left, the reply goes to their inbox. Knowledge base, shared inbox, and widget all live in one project on your own database.

It is a self-hosted alternative to Intercom or Crisp, with every conversation in your own Postgres and no per-seat pricing. Bring your own AI key to turn on instant answers, or run without one and route every chat straight to your team.

Copy and Launch it, paste one tag on your site, and you are answering visitors today.

Talk to it from your AI

Once Live Chat is on your account, the same AI you used to install it can read its data, send its emails, and change its code — for the life of the project. Try things like:

“Add a help article on how refunds work so the widget can answer it.”
“Which chats are waiting on a human right now?”
“Reply to the visitor asking about SSO and tell them it's on the Business plan.”
“What are visitors asking about most this week?”

Every Hatchable project ships with an MCP server scoped to it — how it works.

Features

One-tag install

Drop a single script tag on any site and the chat bubble appears. No SDK and no rebuild, on whatever you already run.

Answers from your docs

The AI replies only from the help articles you wrote, and says so when it cannot help. No made-up answers to your customers.

Human handoff by email

When a visitor needs a person, your team gets an email. Reply from the console and it lands back in their chat, or their inbox if they left.

Shared inbox

Every conversation queues in one place, humans-needed first, so your whole team works the same inbox.

Your data, your domain

Knowledge base, inbox, and widget all run on your own database. Conversations never leave your control.

What you get

  • Source code, deployed to your account on Hatchable
  • Your own subdomain (or BYO custom domain on the Builder plan)
  • A real Postgres database, scoped to this app
  • The ability to make a copy, edit it, and redeploy via your AI tool
  • CSV export of your data, any time